57% of customers say they’ve stopped buying from a company due to a bad customer experience. Failing to leverage the right data is partially to blame. What’s the best way to use data to create stellar customer experiences?
Join a panel discussion to learn:
How to break down data silos and increase collaboration, especially as more teams work remotely
What data sources to combine to gain new insights
How to improve the visibility of disparate data and make data more actionable
Veronika Sonsev is the Co-founder of the CommerceNext summit and leads the retail practice for Chameleon Collective. She also contributes to Forbes on how to grow retail and ecommerce in the age of Amazon. Having started and sold a startup, which worked with some of the largest retailers, Veronika has intimate knowledge of the challenges facing retail and e-commerce today. She is also an advocate for women in business and founded the global non-profit mBolden (formerly Women in Wireless). Veronika has spoken at dozens of retail conferences, contributed to a number of publications and has been interviewed by NPR, WSJ and TechCrunch. She holds a BA from American University and an MBA from the Wharton School.
Product Manager, Evolv
Kash is a product manager at Evolv where he works across software development, design, and marketing teams to deliver features that maximize impact for their customers. Prior to joining Evolv, Kash led product management and software development teams at WeWork, where he focused on building developer tools to help rapidly scale the business and create an excellent user experience for members. Kash is also a licensed architect, and he has built digital experiences for that industry that bring measurable analysis of user experience into the complex realm of physically constructed space.
Research Director, CXL Agency
Ben is the research director at CXL Agency. He combines 10+ years of academic and statistics training with customer experience and UX knowledge to scope and run conversion research programs for companies around the world including ADP, Codecademy, Serta Simmons, MongoDB, and Proctor & Gamble. From B2B lead generation to direct to consumer ecommerce Ben has added millions in revenue to clients by applying scientific rigor in understanding, then changing, customer's perceptions and behaviors.